Customer Service Rep - Overnight
About The Position
Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquiries. To assist in the resolution of all customer service issues that arise, by addressing them directly where appropriate or direct them to the appropriate department. Issues may be resolved face to face, by telephone, email, fax or mail. Listens to customer requests, referring to directories to answer questions and provide information. Suggests and check alternate spellings, locations, and/or listings to customers lacking details or complete information. Uses and understands technology to properly activate emergency procedures and communicate with responsible staff in the event of an emergency (Fire alarm/Code Red, code blue, elevator malfunction, code amber, etc.) Keeps records of all actions/inquires placed, received and reported. Schedules out-patient appointments, after hours or as necessary. Receives customers inquires and effectively communicate with patients, staff, visitors and others respecting patient information. Train and/or assist in training of other customer service representatives. Updates customer services directory information. Performs administrative duties such as typing, faxing, filing, proofreading and preparing correspondence.
Requirements
- High School Diploma or Equivalent
- Computer Knowledge
- Microsoft Office
- Excellent and clear oral and written communication skills
- Must be willing to work a flexible schedule, including nights, weekends and holidays
Nice To Haves
- Bilingual (English and Spanish) preferred
Responsibilities
- Ensures delivery of excellent customer service through fast and accurate communication
- Coordinates with other departments to resolve inquiries
- Assists in the resolution of all customer service issues
- Addresses issues directly or directs them to the appropriate department
- Listens to customer requests and provides information
- Suggests and checks alternate spellings, locations, and/or listings
- Uses technology to activate emergency procedures
- Keeps records of all actions/inquires
- Schedules out-patient appointments
- Communicates effectively with patients, staff, and visitors
- Trains and/or assists in training other customer service representatives
- Updates customer services directory information
- Performs administrative duties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
