Customer Service Rep

SC State Credit Union•Irmo, SC

11d

About The Position

Join SC State Credit Union as a Full-Time Customer Service Representative in Columbia,, where you'll play a vital role in enhancing the financial well-being of our members. This is an exciting opportunity to engage with a diverse clientele, providing personalized banking solutions that truly make a difference in their lives. Your commitment to excellence in service will be valued, as you'll be part of a team that prioritizes customer-centricity in every interaction. At SC State Credit Union, you'll have the chance to grow your skills and knowledge in the dynamic credit union industry. Experience the satisfaction of fostering long-lasting relationships and contributing to a high-performance culture. Embrace the challenge and reward of empowering others financially and making a real impact in your community. Don't miss the chance to be part of a team that celebrates smart, innovative solutions for our members. Your day to day as a Customer Service Rep As a Full-Time Customer Service Representative at SC State Credit Union, your day-to-day responsibilities will involve engaging directly with members to provide exceptional service and support. You will take inbound calls, address inquiries, and resolve issues efficiently, ensuring a seamless banking experience. You will assist members with account management, including deposits, withdrawals, and loan inquiries, while offering tailored financial solutions based on their needs. Expect to navigate our internal systems for accurate data entry and record maintenance, all while adhering to quality standards and compliance regulations. A crucial part of your role will be identifying opportunities to educate members about our products and services, fostering a deep understanding of their financial options. Additionally, collaborating with colleagues will be essential to promote a cohesive team environment dedicated to our core values. What matters most To excel as a Full-Time Customer Service Representative at SC State Credit Union, certain skills and experiences are essential. First and foremost, a background in retail or customer service is required, as your ability to engage and connect with members will directly impact their satisfaction and loyalty. While experience in a bank or financial institution is preferred, a strong willingness to learn and adapt to the financial services landscape is equally important. Effective communication skills are crucial, enabling you to convey complex information clearly and concisely. You should be comfortable using various software tools for managing customer inquiries and maintaining accurate records. Attention to detail and strong problem-solving abilities will help you address member issues efficiently and accurately. Finally, a customer-centric mindset will ensure that you consistently prioritize members' needs, aligning with our commitment to excellence in service.

Requirements

Retail and/or Customer Service experience required
Effective communication skills
Comfortable using various software tools for managing customer inquiries and maintaining accurate records.
Attention to detail and strong problem-solving abilities
A customer-centric mindset

Nice To Haves

Bank and/or financial institution experience preferred.

Responsibilities

Engaging directly with members to provide exceptional service and support.
Taking inbound calls, addressing inquiries, and resolving issues efficiently.
Assisting members with account management, including deposits, withdrawals, and loan inquiries.
Offering tailored financial solutions based on their needs.
Navigating internal systems for accurate data entry and record maintenance.
Adhering to quality standards and compliance regulations.
Identifying opportunities to educate members about our products and services.
Collaborating with colleagues to promote a cohesive team environment.

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