TPR Customer Service Rep | CSR
About The Position
We are seeking experienced Call Center Representatives to support a high-volume inbound contact center focused on Third Party Liability and Third-Party Recovery (TPL/TPR) operations. This role requires strong attention to detail, accuracy in data handling, and the ability to navigate multiple systems while delivering efficient and professional service. Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Requirements
- Minimum 6+ months of recent high-volume call center experience within the last 12 months
- Most recent role must clearly reflect 'Call Center Representative' in the job title on the resume
- Must be able to work in a fast-paced, metric-driven call center environment
- Recent high-volume call center experience (within the past year is required)
- Strong problem-solving and research skills
- Excellent data entry and typing accuracy
- Ability to manage multiple systems and tasks simultaneously
- Strong communication skills and attention to detail
Nice To Haves
- Experience with AWS CRM , Phoenix , OnBase , and Excel
- Familiarity with health insurance systems and processes
Responsibilities
- Handle high-volume inbound calls from providers, insurance companies, and clients
- Research and verify Other Health Insurance (OHI) information using external carrier systems
- Accurately update medical and pharmacy insurance data within internal systems
- Manage and process updates from referral sources within inventory queues
- Perform data entry, verification, and research tasks with a high level of accuracy
- Meet and exceed call center performance metrics and quality standards
- Maintain detailed and accurate documentation of all interactions
Benefits
- MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
