Customer Service Rep. with Oracle NetSuite

Tyler Staffing Services•Cartersville, GA

12h•Onsite

About The Position

We are seeking an experienced Customer Service Rep. with Oracle NetSuite software knowledge. As a customer service representative your responsibility will be to provide high level customer support to maintain customer satisfaction. You will be the direct contact for all customer inquiries, order intakes, and customer concerns.

Requirements

High School Diploma or equivalent
Three years of customer service or inside sales experience
Microsoft Office and Oracle Netsuite knowledge
Knowledge of Customer Service principles and practices
Excellent communication skills (oral and written)
Friendly and Helpful demeanor
Flooring background
Clean criminal background and able to pass a drug screen

Responsibilities

Responsible for interacting with customers by phone, electronically or face to face
Process customer sales orders
Verify accuracy of sales orders/shipments daily
Respond promptly to customer sales inquiries
Build & Develop relationship with assigned customers
Organize workflow to meet customer timeframes
Maintain and update records of all customer interactions and transactions
Help "upsell" accessory items when possible
Direct requests and unresolved issues to the designated resource
Coordinate with the proper company personnel to provide timely and accurate information for customers
Answer phones, assist walk-ins, file paperwork, and additional administrative tasks as needed
Perform any other tasks assigned to ensure optimal customer experience
Use and navigate multiple systems to communicate and maintain customer files (Oracle NetSuite is ERP system used)