Customer Service Rep (08361) - 4301 San Bernardo Ave

Domino's Franchise•Laredo, TX

9d•Onsite

About The Position

As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Dynamic image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.

Requirements

16 years of age and older.
Must Pass a Background check
Ability to multitask and manage time effectively in a fast-paced environment
Ability to remain calm and professional in challenging situations
Flexible schedule, including availability for evenings, weekends, and holidays as needed
Depth perception
Ability to differentiate between hot and cold surfaces
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Most tasks are performed from a standing position
Walking for short distances for short durations
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
Cases are usually lifted from floor and stacked onto shelves up to 72high
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
Trays may also be pulled
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Forward bending at the waist is necessary at the pizza assembly station
Toe room is present, but workers are unable to flex their knees while standing at this station
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
Forward bending is also present at the front counter and when stocking ingredients
Performed occasionally to stock shelves and to clean low areas
Reaching is performed continuously; up, down and forward
Eye-hand coordination is essential; use of hands is continuous during the day
Frequently activities require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists

Nice To Haves

Bilingual (English/Spanish) capabilities are a plus

Responsibilities

Enthusiastic customer greeting and positive personality – taking orders with a smile!
Operate, clean, and maintain all store facility and equipment.
Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
Prepare product to Domino’s specifications and guidelines.
Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

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