Customer Service Rep

INTERSTATE GROUP LLC•Glen Lyn, VA

1d•$16•Onsite

About The Position

TrailersPlus is the largest factory-owned trailer dealership in the United States with 80 plus stores and growing! We’ve been in business for over 20 years and have served more than 400,000 satisfied customers. We also manufacture and sell Interstate trailers, which are the highest quality, most beloved cargo trailers in the world. Interstate trailers are built at one of our own plant locations in Idaho, Arizona, Arkansas, and Virginia with 90% of trailer weight sourced from the USA. We are seeking individuals for our Glen Lyn, VA contact center who are passionate about customer service and capable of communicating with and meeting the needs of our valued customers. The schedule for this position is 9:00 AM to 6:00 PM, Monday thru Friday with 1 Saturday shift every 3 weeks.

Requirements

Demonstrate exceptional customer service skills
Are friendly, professional, enthusiastic and you communicate in that way
Are capable of keyboarding/typing and utilizing a computer
Enjoy multitasking and show a strong attention to detail
Contribute and work effectively in a close-knit and accountable team environment
Are fluent in Spanish and English

Nice To Haves

Have a year or more of call center experience and/or experience working within a customer relationship system

Responsibilities

Be the first voice our customers hear when calling TrailersPlus
Work within a great team, communicating with customers through phone and text, assisting both Spanish and English speaking customers with setting appointments to visit our stores for trailers, parts or service
Carefully listen, verify, collect and enter information into our customer relationship system (CRM)