Customer Service Rep - Manufacturing

STENA•Middle River, MD

22d•$29 - $36

About The Position

Responsible for managing all aspects of Customer Service for multiple customers. At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future. A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise. What YOU will do: · Building and maintaining strong relationships with customers · Reviewing/accepting/loading spare orders from customers, verifying pricing · Communicating with customers on a daily basis: status, expedite, return and/or shipping information · Identifying and resolving issues to ensure supply continuity and adherence to customer delivery schedules · Collaborating/communicating with Planning, Sourcing, Quality, Stockroom, Shipping, Programs and other departments · Expediting hot parts from dock through Receiving/Inspection to Shipping · Other tasks as needed

Requirements

High School Diploma or GED equivalent plus a minimum of 1-3 years of related work experience in a manufacturing environment or other similar industry.

Nice To Haves

Bachelor’s Degree is preferred.
Ability to effectively manage changing and conflicting priorities and resolve appropriately
Demonstrated Customer Services Skills
Strong capability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Excel
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
Works well both independently and with teams

Responsibilities

Building and maintaining strong relationships with customers
Reviewing/accepting/loading spare orders from customers, verifying pricing
Communicating with customers on a daily basis: status, expedite, return and/or shipping information
Identifying and resolving issues to ensure supply continuity and adherence to customer delivery schedules
Collaborating/communicating with Planning, Sourcing, Quality, Stockroom, Shipping, Programs and other departments
Expediting hot parts from dock through Receiving/Inspection to Shipping
Other tasks as needed