Customer Service Rep

Patterson Dental Supply•Charlotte, NC

12d•$18 - $23

About The Position

As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency . This position is specific to our Veterinary business. The hours for this position are 9:30a -6:30p EST, Monday through Friday. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position. The working hours for this position are 9:30AM -6:30PM EST, Monday through Friday Administrative: Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc. Maintain accurate customer and territory records, facility records, and document all customer interaction. Generation of reports Monitor scheduled shipment dates to ensure timely delivery. Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. Gain understanding of and adhere to Accounts Receivables policies and practices. Verify price and terms in accordance with standard procedures and customer profitability profiles. Multitask and work within multiple computer systems and communication platforms simultaneously. Maintain a current knowledge of company products, policies and procedures Customer Support: Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion. Communicate any pertinent information received from customers to the outside sales representative or appropriate management. Identify customer requirements and expectations in order to recommend specific products and/or solutions. The Customer Service Representative may perform other duties as assigned Additional Functions In addition to the essential functions listed below, the incumbent may perform the following additional functions. Upgrades telephone orders. Introducing and promoting new products during calls. May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Requirements

High School Degree or equivalent
1 year of experience in the companion animal industry
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office

Nice To Haves

Associate’s Degree or equivalent combination of education and experience.
Proficiency in SAP or related ERP

Responsibilities

Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Generation of reports
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Verify price and terms in accordance with standard procedures and customer profitability profiles.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and/or solutions.
Upgrades telephone orders.
Introducing and promoting new products during calls.
May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.