CUSTOMER SERVICE REP (11421)
About The Position
Assist patients with billing issues and/or inquires plus work to bring any problems to a favorable resolution. Act as liaison between PBO and outside vendors and address issues such that productivity is maximized for both. Process bankruptcy and estate accounts and fill requests for itemized bills in a prompt, timely and accurate manner. Prepare and file refund requests. Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts. Post payments and contractual to appropriate patient accounts and move balances to patient balance or secondary insurance as required. Balance deposits to Cerner and/or CPSI posting daily and reconcile any discrepancies. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality.
Requirements
- High school diploma or equivalent. Certification or experience in medical billing.
- One year working in medical billing.
- Excellent customer service skills and computer skills required.
- Must be familiar with basic human anatomy.
- Will obtain and maintain NAAC certification within one year of hire date.
Nice To Haves
- Certification by the National Academy of Ambulance Coding preferred.
Responsibilities
- Assist patients with billing issues and/or inquires
- Act as liaison between PBO and outside vendors
- Process bankruptcy and estate accounts
- Prepare and file refund requests
- Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts
- Post payments and contractual to appropriate patient accounts
- Balance deposits to Cerner and/or CPSI posting daily and reconcile any discrepancies
- Demonstrate and encourage team behavior and exceptional patient/guest experiences
- Uphold and promote patient safety and quality
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
