Customer Service Rep
About The Position
We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services. As a Customer Service Representative, you will be the first point of contact for our customers. You’ll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.
Requirements
- Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.
- High school diploma or equivalent.
- Strong communication and interpersonal skills to handle a high volume of customer interactions
- Ability to multitask and work effectively in a fast-paced environment
- Proactive problem-solving mindset with a focus on customer satisfaction
- Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)
Nice To Haves
- experience with industry-specific software is a plus
Responsibilities
- Answer customer inquiries via phone, email, and in person promptly and professionally.
- Assist with new service setups, account inquiries, billing questions, and service changes.
- Process billing inquiries and payments.
- Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
- Handle customer complaints and work to find effective solutions.
- Coordinate with dispatch and operations teams to resolve service issues efficiently.
- Maintain accurate customer records and update information in our system.
- Provide a positive and helpful customer experience at all times
- Identify trends and common issues to suggest improvements to services and processes.
- Other job-related duties as assigned
Benefits
- Medical, Dental, & Vision Insurance
- Matching 401k
- Long Term & Short Term Disability
- Life Insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
