Customer Service Rep

LT APPAREL•Holmdel Township, NJ

just now•Onsite

About The Position

The Customer Service Representative is responsible for managing accounts in the apparel industry, specifically those shipping to specialty, department stores, and value channel retailers. This role involves providing effective customer service to both internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, and by communicating effectively with team members within the customer service department.

Requirements

3--5 years’ experience working in a customer service (or similar) role, contact/office environment
Superb verbal and written communication skills
Must have excellent email demeanor, exuding confidence with a clear, inviting and professional tone
Strong analytical/critical thinking skills
Excellent computer skills and comfort in navigating multiple systems, including Blue Cherry, proficiency in Microsoft Office programs and platforms with an intuitive ability to navigate information systems and different internet browsers
Excellent time management skills
Must be able to prioritize tasks efficiently without direction
A strong passion for the eCommerce, and a passionate interest in learning about our business and products
Detail and customer service-centric
Thrive in a fast-paced, high-energy environment, and can cope with the industry's ever-changing pace
Positive, energetic, and driven to be successful in a challenging and rewarding environment.
Flexible and able to adjust to the quick and demanding changes of the business.
Ability to work well both independently, and in a collaborative and team-oriented environment.

Nice To Haves

BA preferred or equivalent work experience.

Responsibilities

Monitor and process EDI orders – EDI (Electronic Data Interchange; this is the way Major retailers transmit their orders to vendors like LT)
Allocates inventory across orders, sends pick tickets to the warehouse and reinforce compliance requirements
Order entry and maintenance
Maintain and update customer databases
Following up on orders with customers or sales
Manage and work with internal departments to resolve customer service issues, including mis-shipments, quality control issues, stock shortages, late product for accounts/ customers.
Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken
Answering emails, phone and other miscellaneous items that come up that require attention.
Delivers exceptional customer service to build customer satisfaction & loyalty
Provides timely and accurate information to incoming customer order status and product knowledge requests
Conduct chargeback research