Customer Service Rep - Manufacturing
About The Position
As an on-site Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers. Your role is critical in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services. You will collaborate closely with production, logistics, and sales teams to facilitate smooth order processing and timely delivery. By maintaining detailed records of customer interactions and feedback, you will contribute to continuous improvement initiatives that enhance overall customer experience. Ultimately, your efforts will help build strong, long-lasting relationships that support the company’s growth and reputation in the manufacturing sector.
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service role within a manufacturing or industrial environment.
- Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Nice To Haves
- Associate degree or higher in business, communications, or a related field.
- Experience with manufacturing processes and terminology.
- Familiarity with ERP systems used in manufacturing settings.
- Customer service certification or training.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Assist customers with product information, order placement, order status updates, and issue resolution.
- Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment.
- Document all customer interactions and transactions accurately in the customer relationship management (CRM) system.
- Identify and escalate complex issues to the appropriate teams while following up to ensure resolution.
- Provide feedback to management regarding recurring customer concerns and potential product improvements.
- Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
- Support the implementation of customer service policies and procedures to enhance service quality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
