Customer Service Rep

Sumitomo Electric Carbide

10d • $19 - $20

About The Position

Sumitomo Electric Carbide, Inc. (SCI), a Sumitomo Electric Group company, is looking for a Customer Service Representative in Mt. Prospect, IL. The position is responsible for a broad range of Customer Service activities.

Requirements

• High school diploma or GED
• Six months to one year of work experience and/or training; or equivalent combination of education and experience/training
• Effective management of time and resources, strong organizational skills, effective communication and compliance with established policies and procedures
• Excellent computer skills including Outlook and Excel

Responsibilities

• Communicates with Customers by talking with customers by phone or in person to ensure the best service possible; by answering custom er questions and investigating and correcting errors, involving customer and company records; by handling and resolving customer complaints, special orders, or returns via phone or mail; by answering customers' questions regarding product or service and operation or maintenance; and by providing information regarding pricing, changes in service, back orders when information is available, discontinuance, and shipping.
• Processes Purchase Orders by receiving and processing orders; by investigating problems with orders; by processing corrections; and by creating and sending customer invoices.
• Supports Sales by soliciting sales of new or additional services or products, as directed by Management; and by interviewing customers to obtain information and explain available services.
• Coordinates Service with Other Departments by coordinating customers' service needs with other departments as required to ensure customer satisfaction; by addressing complaints concerning billing or services rendered; and by referring complaints of service or product failure to appropriate departments for investigation.
• Determines Product Availability by checking stock; and by communicating with the Supervisor regarding product availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees