Customer Service Rep - Altamonte Springs, FL
About The Position
Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. Pay: $18 - $19 per hour Schedule: 24/7 Contact Center – Various shifts, including nights and weekends Full-time, year-round work Prior dispatch experience a plus! What We Offer: Weekly pay via direct deposit Commission on top of hourly rate Paid training — no HVAC experience required Career path into Sales Advisor roles Full-time employees also receive: Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match Paid time off + holiday pay Company-paid life insurance Responsibilities Deliver exceptional customer service through inbound and outbound calls. You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — THIS IS NOT A REMOTE POSITION Qualifications What You Need: Prior experience in a customer service or call center environment (prior dispatch experience a plus) Proficiency with Microsoft Office and computer-based systems Ability to handle multi-line phones with accuracy and composure Must report daily to the office (no remote work available) Weekend and shift flexibility may be required Must pass background check and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.
Requirements
- Prior experience in a customer service or call center environment (prior dispatch experience a plus)
- Proficiency with Microsoft Office and computer-based systems
- Ability to handle multi-line phones with accuracy and composure
- Must report daily to the office (no remote work available)
- Weekend and shift flexibility may be required
- Must pass background check and drug screening
Nice To Haves
- Prior dispatch experience a plus!
Responsibilities
- Deliver exceptional customer service through inbound and outbound calls.
- You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency.
Benefits
- Weekly pay via direct deposit
- Commission on top of hourly rate
- Paid training — no HVAC experience required
- Career path into Sales Advisor roles
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- Paid time off + holiday pay
- Company-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
