Customer Service Rep (Van Nuys)

Sun Air Jets, LLC•Los Angeles, CA

22h•$20 - $23•Onsite

About The Position

The company delivers a wide variety of services tailored specifically to business jet owners including aircraft management, on-demand charter, aircraft fueling, hangar storage, and jet maintenance. The Customer Service Representative’s primary purpose is to provide a variety of services to aircraft passengers and crew. The perfect candidate will pride themselves on professionalism and unbeatable service who is a good conversationalist and outgoing.

Requirements

2+ years of customer service experience
experience preferably in luxury goods/services or aviation
Ability to successfully and efficiently multi-task with high attention to detail
Excellent verbal and written communication skills and problem-solving abilities
Willingness to learn a multitude of new computer programs and aviation software
Must have a valid driver’s license and successfully complete background check and DOT look-alike drug test
Weekend availability is required

Responsibilities

Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation such as rental cars and limo services
Communicate efficiently with line service and pilots using ground radio, and phone system
Solicit sales of fuel for all aircraft; provide pricing and delivery information
Responsible for setting up new customer accounts, maintaining records, preparing accounting reports
Successful handling of high volume inbound calls
Serve as liaison between the customer and various departments
Maintain current on local attractions and activities, and other information that provide valuable services to our customers.
Other duties and projects as reasonably assigned by the Customer Service Manager