Customer Service Rep
About The Position
Receive, review, and process warranty claims from customers and dealers Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions Verify warranty eligibility, documentation, and compliance with company policies Coordinate with production, quality, and service teams to resolve warranty issues efficiently Maintain accurate records of warranty claims, communications, and resolutions in company systems Assist in identifying recurring issues and trends to support continuous improvement efforts Provide exceptional customer service while handling potentially sensitive or escalated situations Follow all company policies, safety procedures, and quality standards
Requirements
- High school diploma or equivalent required; additional education preferred
- Previous customer service experience required; warranty or manufacturing experience preferred
- Strong verbal and written communication skills
- Ability to handle multiple tasks while maintaining accuracy and attention to detail
- Proficient in basic computer systems and data entry
- Strong problem-solving skills with a customer-focused mindset
- Ability to work independently and as part of a team
Nice To Haves
- Experience with warranty claims, service departments, or manufacturing environments
- Familiarity with truck bodies, automotive, or industrial equipment is a plus
- Professional phone and email communication skills
- Organizational skills with the ability to prioritize workload
Responsibilities
- Receive, review, and process warranty claims from customers and dealers
- Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions
- Verify warranty eligibility, documentation, and compliance with company policies
- Coordinate with production, quality, and service teams to resolve warranty issues efficiently
- Maintain accurate records of warranty claims, communications, and resolutions in company systems
- Assist in identifying recurring issues and trends to support continuous improvement efforts
- Provide exceptional customer service while handling potentially sensitive or escalated situations
- Follow all company policies, safety procedures, and quality standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
