11650A- Customer Service - Customer Service Rep
About The Position
When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S. BakeMark has immediate job openings for Customer Service Representative! With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with 27 branches conveniently-located across the U.S. Summary: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.
Requirements
- High school diploma or equivalent education and/or one to three months experience.
- Knowledge of Spreadsheet software, Word Processing software, and 10 key.
Responsibilities
- Download PSP orders into NDS system after review.
- Enter orders into NDS or PSP system.
- Reviews and corrects Order File Status Report.
- Transfers order file for routing.
- Notify customers or sales reps. of customer item “outs”.
- Ensures COAs, and Spec Sheets are provided to customers as necessary
- Daily invoicing of credit memos.
- Credit and Collections Answers telephone and direct calls to appropriate person.
- Support Will-Call and sales team when needed.
- Other duties may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
