Customer Service Rep (7364)

Domino's Franchise • Idaho Falls, ID

3d

About The Position

Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day! Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?" Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills Master the art of order juggling – process, return, exchange, repeat! Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match Become a walking, talking product encyclopedia – impress customers with your vast knowledge of our offerings Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management) Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers Help craft the ultimate customer service playbook by contributing your genius ideas Smash those performance goals like a boss and keep our quality standards flying high

Requirements

• Jedi-level communication skills, both in speaking and writing
• People skills
• Problem-solving abilities
• Tech-savvy
• CRM software experience
• Multitasking skills
• Math skills
• Zen master-level calm under pressure
• Eagle-eye attention to detail
• Team player vibes mixed with lone wolf independence
• Flexibility
• High school diploma or equivalent

Nice To Haves

• Previous customer service experience

Responsibilities

• Decoding inquiries and dishing out info
• Complaint-resolution
• Order processing
• Matchmaking between departments
• Documenting customer interactions in CRM system
• Identifying tricky issues
• Team pow-wows and training sessions
• Crafting customer service playbook
• Smashing performance goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees