Customer Service Rep

Service Sanitation, Inc. • Gary, IN

11h

About The Position

We are on the lookout for dedicated Customer Service Associates to join our team. If you possess exceptional interpersonal skills, thrive on finding solutions to complex problems, and are eager to master effective sales techniques, we want to hear from you.

At our company, customer satisfaction is our top priority, and we strive to provide exceptional support in every interaction. If you’re passionate about delivering great service and contributing to a dynamic team, this is the perfect opportunity for you.

Requirements

• Previous experience in customer service, with a minimum of 2 years preferred.
• Outstanding written and verbal communication skills, coupled with active listening abilities.
• Strong commitment to ensuring customer satisfaction and resolving issues promptly.
• Ability to thrive in a dynamic, fast-paced environment while managing multiple tasks effectively.
• Meticulous attention to detail and organizational expertise.
• Proven problem-solving abilities, capable of addressing challenges with creativity and efficiency.
• Proficiency in Microsoft Office suite; familiarity with CRM software is advantageous.

Nice To Haves

• Sales experience is beneficial but not mandatory.
• Bilingual proficiency is an asset.

Responsibilities

• Provide outstanding customer service, handling inquiries promptly, professionally, and with a solution-oriented approach.
• Process customer orders and requests efficiently, adhering to established departmental protocols.
• Maintain accurate customer records, ensuring information is up to date and readily accessible.
• Collaborate closely with sales and operations teams to swiftly resolve service-related issues.
• Assist customers with billing inquiries and facilitate payment processing as needed.
• Cultivate new business opportunities by engaging with prospective customers and showcasing our offerings.
• Demonstrate a comprehensive understanding of our products and services, guiding prospects towards tailored solutions.
• Collaborate with sales representatives to generate quotes, provide pricing information, and secure new business.
• Identify opportunities for upselling additional products and services to existing customers.
• Fulfill administrative duties as required, ensuring efficient workflow and documentation.
• Send service agreements to customers in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed