Customer Service Rep (5221)

Domino's • Palm Bay, FL

1d

About The Position

We are seeking a friendly and empathetic Customer Service Rep to join our team in Palm Bay, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

Requirements

• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Experience in conflict resolution and de-escalation techniques
• Proficiency in using computer systems, including CRM software, email, and chat applications
• Ability to multi-task and manage time effectively in a fast-paced environment
• 1-2 years of customer service experience preferred
• Patience, empathy, and a genuine desire to help others
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including weekends and holidays, as needed
• Depth perception
• Ability to differentiate between hot and cold surfaces
• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
• Most tasks are performed from a standing position
• For short distances for short durations
• Cases are usually lifted from floor and stacked onto shelves up to 72high
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
• Trays may also be pulled
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Forward bending at the waist is necessary at the pizza assembly station
• Toe room is present, but workers are unable to flex their knees while standing at this station
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
• Forward bending is also present at the front counter and when stocking ingredients
• Performed occasionally to stock shelves and to clean low areas
• Reaching is performed continuously; up, down and forward
• Eye-hand coordination is essential; use of hands is continuous during the day
• Frequently activities require use of one or both hands
• Shaping pizza dough requires frequent and forceful use of forearms and wrists

Nice To Haves

• Customer service certification is a plus

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate records in our CRM system
• Identify and communicate common customer issues to improve overall service quality
• Meet or exceed performance metrics related to customer satisfaction and resolution times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees