Customer Service Rep (Anaheim)
About The Position
CSDS is currently seeking a Customer Service Representative (CSR) who will be responsible for providing excellent customer service to our clients. Our future CSR will play an important role in our business strategy. They support our customers by answering their questions and providing advice about our product offerings. Our CSR also will support our sales team with on-boarding new customers. We encourage those who enjoy a fast-paced, customer facing environment to apply for this role. In this role, you will... -Provide a consistent customer experience for our clients. -Provide exceptional customer care via telephone and emails. -Handle customer issues from start to finish and provide solutions to problems efficiently and effectively. -Provide advice to customers on our product lines; equipment; applications etc. -Problem solve to offer customers better or alternative products where applicable or necessary. -Showcase and promote equipment or consumables to customers for new product launches or promotions. -Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers -Work closely with our outside sales team to create and maintain excellent customer service relations -General branch administration, data entry, and other duties as assigned or required
Requirements
- Strong customer service skills.
- Above average problem-solving skills in order to solve complex customer issues
- Excellent interpersonal communication & telephone skills
- Self-disciplined and highly organized with ability to take initiatives.
- Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in an at times fast-paced and pressured atmosphere.
- Energetic and highly motivated
- Minimum of one-year customer service and administrative experience.
- Computer competence and knowledge of Microsoft Office.
Nice To Haves
- Knowledge of any CRM is an asset.
- Construction experience a plus.
Responsibilities
- Provide a consistent customer experience for our clients.
- Provide exceptional customer care via telephone and emails.
- Handle customer issues from start to finish and provide solutions to problems efficiently and effectively.
- Provide advice to customers on our product lines; equipment; applications etc.
- Problem solve to offer customers better or alternative products where applicable or necessary.
- Showcase and promote equipment or consumables to customers for new product launches or promotions.
- Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers
- Work closely with our outside sales team to create and maintain excellent customer service relations
- General branch administration, data entry, and other duties as assigned or required
Benefits
- We offer a base salary between $20.00 to $22.00/hour.
- Company paid 401K contribution (guaranteed).
- Opportunity to purchase shares in a very successful private company.
- Vacation pay.
- Sick and holiday pay.
- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
- Phone/Computer/demonstration tools.
- Permanent and Full-Time employment
- Full medical and Dental insurance paid by company (less $25 employee contribution)
- The successful candidate will be provided in depth training on our solutions from our in-house training dept. and from the manufacturer.
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
