Customer Service Rep

SCSCU•Spartanburg, SC

30d

About The Position

Join SC State Credit Union as a Full-Time Customer Service Representative in Spartanburg, where you'll play a vital role in enhancing the financial well-being of our members. This is an exciting opportunity to engage with a diverse clientele, providing personalized banking solutions that truly make a difference in their lives. Your commitment to excellence in service will be valued, as you'll be part of a team that prioritizes customer-centricity in every interaction. At SC State Credit Union, you'll have the chance to grow your skills and knowledge in the dynamic credit union industry. Experience the satisfaction of fostering long-lasting relationships and contributing to a high-performance culture. Embrace the challenge and reward of empowering others financially and making a real impact in your community. Don't miss the chance to be part of a team that celebrates smart, innovative solutions for our members.

Requirements

Retail and/or Customer Service experience required
Effective communication skills
Comfortable using various software tools for managing customer inquiries and maintaining accurate records.
Attention to detail and strong problem-solving abilities
A customer-centric mindset

Nice To Haves

Bank and/or financial institution experience preferred.

Responsibilities

Engaging directly with members to provide exceptional service and support.
Taking inbound calls, addressing inquiries, and resolving issues efficiently, ensuring a seamless banking experience.
Assisting members with account management, including deposits, withdrawals, and loan inquiries, while offering tailored financial solutions based on their needs.
Navigating our internal systems for accurate data entry and record maintenance, all while adhering to quality standards and compliance regulations.
Identifying opportunities to educate members about our products and services, fostering a deep understanding of their financial options.
Collaborating with colleagues will be essential to promote a cohesive team environment dedicated to our core values.

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