Customer Service Rep

Sentrigard Metal Systems LLC • Lynchburg, VA

just now

About The Position

The Customer Service Representative (CSR) plays a central role in ensuring the accuracy and integrity of all customer transactions. This position requires consistent, high-volume data entry and precise verification of pricing and order information. As the first point of contact for customers, the CSR is responsible for entering and confirming all order details, maintaining up-to-date records, and ensuring that every transaction reflects the correct pricing and specifications. Absolute accuracy and attention to detail are essential for success in this role.

Requirements

• High school diploma or equivalent; a degree in business or related field is a plus.
• Minimum of 5 years of experience in customer service, preferably in the manufacturing or distribution industry.
• Exceptional attention to detail and accuracy in all work.
• Demonstrated experience with high-volume data entry and pricing review.
• Strong communication skills; ability to clearly relay information and discrepancies.
• Proficient with Microsoft Office Suite and order management systems.
• Well organized, capable of handling repetitive tasks without loss of focus.
• Ability to maintain professionalism and composure under pressure.

Nice To Haves

• a degree in business or related field is a plus.
• preferably in the manufacturing or distribution industry.

Responsibilities

• Data Entry: Accurately and efficiently enter high volumes of order and pricing information into the company’s order management system. Confirm all inputs for correctness and completeness.
• Pricing Verification: Carefully review and verify all pricing information on quotes, orders, and invoices. Ensure accurate pricing is communicated to both customers and internal teams.
• Quote and Order Management: Create and track quotes for customers, double-checking all data and pricing details before submission. Process incoming orders with close attention to all specifications and pricing.
• Order Tracking: Monitor the status of orders in the system, update records as orders move through stages, and ensure customers receive current and accurate information.
• Customer Communication: Respond promptly and professionally to customer inquiries regarding order status, pricing, and product availability. Clearly communicate any discrepancies or corrections.
• Documentation: Maintain meticulous records of all customer interactions, transactions, and changes. Assist in generating reports as needed, ensuring all documentation is accurate and up-to-date.
• Cross-Department Coordination: Work closely with production and logistics to resolve any discrepancies in order or pricing information and facilitate timely fulfillment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED