Customer Service Rep (2729)- 3108 S Kingshighway

Domino's Franchise•St. Louis, MO

10d•Onsite

About The Position

We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.

Requirements

Excellent verbal and written communication skills with the ability to convey information clearly and effectively
Strong problem-solving abilities and a proactive approach to addressing customer needs
Proficiency in customer service software and basic computer skills
Ability to multitask and prioritize in a fast-paced environment
Demonstrated empathy and patience when dealing with challenging situations
High school diploma or equivalent
Ability to work flexible hours, including weekends and holidays as needed
Strong attention to detail and accuracy in data entry and order processing

Nice To Haves

Previous customer service experience preferred

Responsibilities

Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
Address and resolve customer complaints and concerns with empathy and efficiency
Process orders, refunds, and exchanges accurately and promptly
Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
Collaborate with other departments to ensure customer issues are fully resolved
Document customer interactions and update customer records in our service software
Identify and escalate complex issues to appropriate team members or management when necessary
Contribute to maintaining a positive and supportive team environment