Customer Service Rep - Shift - Day - Monday - Friday 6:00am-2:30pm

GXO Logistics • Hagerstown, MD

1d

About The Position

At GXO Logistics, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Transportation Specialist, you will be responsible for performing all functions of customer service, as well as order entry, load tracking for all modes of transportation and freight pay resolution. If you’re excited by the prospect of working for a global company, we have the opportunity for you to grow with GXO.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Requirements

• 1 year of experience working in an administrative / clerical position

Nice To Haves

• High school diploma or equivalent
• Ability to understand the perspective of several sides of the issue to achieve resolution, including carrier, supplier, freight pay, internal customer, etc.
• Solid attention to detail with the ability to multitask
• Excellent customer service, written and verbal communication skills
• Experience in freight pay resolution
• Understanding of transportation modes and rate structures for Supply Chain
• Sikorsky Global Logistics training
• Proficiency in Microsoft Office (Word, Excel and Outlook)

Responsibilities

• Schedule delivery appointments
• Conduct freight tendering/carrier selection (with use of routing guide)
• Monitor carrier performance/compliance issues
• Perform data entry and track-and-trace duties
• Provide freight pay and claims resolution

Benefits

• full health insurance (medical, dental and vision)
• 401(k)
• life insurance
• disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED