Customer Service Rep

ROWELL CHEMICAL CORP•Willow Springs, IL

About The Position

The Customer Service Representative (CSR) works in a team-oriented environment to provide high-quality support to Rowell’s customers. This role is responsible for managing customer orders, coordinating delivery schedules, interacting with the ERP system, and resolving customer issues in a timely and professional manner. The CSR serves as a key point of contact between customers, sales, transportation, and suppliers to ensure accurate and efficient order fulfillment.

Requirements

High School diploma or GED.
5+ years of experience in customer service.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases.
Ability to communicate clearly and effectively in English and take direction from supervisors.

Nice To Haves

Knowledge of chemical industry preferred

Responsibilities

Receive and process customer orders via phone and email
Enter, review, and maintain accurate order information in the ERP system
Review and confirm order accuracy prior to processing and shipment
Process customer invoices, including emailing invoices to customers and entering invoices into customer portals
Receive and invoice drop shipment orders
Schedule deliveries and coordinate logistics as needed
Communicate order details, updates, and issues with Sales and Transportation teams
Send purchase orders to suppliers for drop shipments
Match Bills of Lading (BOLs) to corresponding orders
Respond to customer inquiries in a timely and professional manner
Provide updates on order status, delivery, and billing
Generate and review daily production reports
Run end-of-day reports and ensure system accuracy
Troubleshoot and resolve order, delivery, and billing issues
Maintain organized and accurate records of transactions and communications
Attend staff, departmental, and other required meetings and trainings.
Cross-train to backfill (vacation relief) behind other corporate office roles such as invoicing, sales admin, ERP system work, etc.
Provide support to sales team with customer focused issues.
Other duties as assigned.