Customer Service Rep - Austin, TX

FBS Appliance • Austin, TX

1d • $18 - $22

About The Position

FBS Appliance is looking to hire a Customer Service Representative. In this role, you will support our Sales Team throughout the steps in our process. We are looking to add a candidate that is detail oriented, and comfortable in a fast-paced environment. We work on multiple projects at once and you must have the ability to retain information and help move forward multiple projects at once. As a Customer Service Representative, the primary goal is to provide support to our Sales Team and work hand in hand with our builders that we service. You will also be required to maintain a high level of professionalism and manage incoming calls and inquiries from customers, clients and the FBS sales team. Place or cancel orders, refunds, or exchanges, take payment information. Coordinate delivery and/or installation of appliances and communicate with installers. Assist customers with problems as needed, as well as assist the outside salesforce. Maintain accurate install dates to coordinate with purchasing for adequate product procurement to ensure install date is met and completed.

Requirements

• Highly detail-oriented and organized
• Must have strong communication, multi-tasking, and time management skills.
• Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines
• Teachability, willing to learn and adapt to the FBS way
• Ability to effectively communicate to team members, vendors and more
• Proficient with Microsoft Office, Excel, Outlook, Adobe

Nice To Haves

• 5 years of customer service experience and/or 5 years of appliance experience
• Scheduling experience for the construction industry

Responsibilities

• Highly detail-oriented and organized
• Must have strong communication, multi-tasking, and time management skills.
• Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines
• Teachability, willing to learn and adapt to the FBS way
• Ability to effectively communicate to team members, vendors and more
• Proficient with Microsoft Office, Excel, Outlook, Adobe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed