Customer Service Rep

nVent • Solon, OH

16d • Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service to your territory. Interface, communicate, build and maintain positive relationships with internal and external customers. Be responsible for complete order management process (quote to cash). Investigate, validate and work to resolve customer discrepancy claims and material return requests. Work with cross functional teams to manage customer back orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates. Resolution of price discrepancies identified at the time of order. Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer. Work with our SalesForce.com CRM to respond to customer inquiries.

Requirements

• Bachelor’s Degree is preferred; 3+ years’ experience in a Customer Service setting preferred.
• Excellent communication skills with both technical and non-technical customers.
• Strong ability to plan, organize, and prioritize workload to meet deadlines while multitasking and managing shifting priorities.
• Collaborative approach to working across departments including technical support, engineering, sales, product management, and shipping & receiving to ensure customer service excellence.
• Proficient in Microsoft Office Suite.

Nice To Haves

• Experience in a manufacturing environment is preferred.
• Experience in a fast-paced, high-volume customer service environment ideally with extensive order entry, order management, and price quote generation is preferred.
• Experience with Infor M3 ERP software preferred.

Responsibilities

• Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service to your territory.
• Interface, communicate, build and maintain positive relationships with internal and external customers.
• Be responsible for complete order management process (quote to cash).
• Investigate, validate and work to resolve customer discrepancy claims and material return requests.
• Work with cross functional teams to manage customer back orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.
• Resolution of price discrepancies identified at the time of order.
• Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.
• Work with our SalesForce.com CRM to respond to customer inquiries.

Benefits

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
• Core values that shape our culture and drive us to deliver the best for our employees and our customers.
• We’re known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance
• Benefits to support the lives of our employees
• Benefit Overview
• At nVent, we value our people and their health and well-being.
• We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level