Customer Service Rep
About The Position
Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions. Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com. This is an on-site role.
Requirements
- Ability to type 60+ WPM
- Excellent grammar
- Research skills
- Knowledge of our products (we will train the right person)
- Will report directly to the lead
Responsibilities
- Answer customer questions on all ecommerce sites to include ebay, amazon, backmarket, and shopify in both our CA and NC locations (Job will be in CA warehouse).
- Handle all physical returns to check for quality/accuracy and refund as needed
- Sending/combining daily invoices
- Approving cancellations and working with shipping team to make sure they are not shipped before approving
- If time permits, handle other special projects from the lead
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
