Customer Service Rep

CleanHarbors•Easton, PA

16h

About The Position

Safety-Kleen in Easton, IL is currently looking for a Customer Service Representative to join their team! As a Customer Service Representative you will be responsible to support the technical services general manager(s), the service center(s), account managers, and technical service specialists in servicing accounts, including ensuring the accuracy, tracking, and processing of all technical, billing, and administrative information, setting up new customers and ensuring the accuracy of customer information in company systems, creating the paperwork for scheduled jobs, and assuring the proper extension of credit to customers in concert with financial and collection personnel. Why work for Safety-Kleen? Health and Safety is our #1 priority and we live it 3-6-5! Competitive wages Monday-Friday schedule Comprehensive health benefits coverage after 30 days of full-time employment Group 401K with company matching component Own Part of the Company with our Employee Stock Purchase Plan Generous paid time off, company paid training and tuition reimbursement Opportunities for growth and development for all the stages of your career

Requirements

High School diploma or equivalent required
Must be 18 years or older
Strong customer service skills
Strong communication skills
Ability to handle multiple tasks simultaneously
Knowledge of Beacon System, Knowledge of DOT/RCRA regulations
Previous lab pack or facility experience
Proficiency in Windows based applications.
Knowledge of disposal technologies and waste class codes, and T+D and CleanPack service lines

Responsibilities

Take incoming customer calls related to service requests, issues, invoice questions, on-line service support amongst others, and ensure timely resolution
Turn customers over to (RSOM) wherever possible for proactive calling order placement
Ensure that proactive calls are made within the specified cycle times for any applicable accounts
Generate or assist with quotes to customers based on input received from the specialist and/or the account manager
Identify questionable quoted disposal, transportation, labor or material rates and present to the general manager before quote is released
Create sales orders for customer service requests
Initiate job folder set up, including all applicable paperwork
Review IP workbench daily and resolve any outstanding items in a timely manner
Create paperwork for all scheduled jobs and ensure accuracy prior to use on-site or in the field
Add profiled waste to all orders prior to pickup and ensure profiles are properly priced via the quote or contract
Create appropriate job related purchase orders
Manage customer PO details per the company policy
Assure daily billing of the business with expectation that billing is accomplished each day, is consistent each week, and respond in a timely manner to all billing issues, questions, on unbilled reports
Complete and submit short pay and credit rebill requests
Resolve all off-specs within prescribed time and communicate with sales, the customer, and the central billing function
Schedule transportation with the appropriate logistics office for disposal pickups
Review open sales orders and close where appropriate
Complete new profiles, recertifications, and amendments and ensure that they are scanned as appropriate
Take the lead on setting up new customers that result from incoming service requests, and ensure customer information is accurately input into company system(s)
Work closely with collectors and regional finance manager to assure proper extension of credit to customers.