Customer Service Rep (07341)
About The Position
Ready to become a customer service superhero? We're on the lookout for a friendly and empathetic Customer Service Representative to join our dream team in Shelley, Idaho! As our customer's trusty sidekick, you'll swoop in to save the day, providing top-notch support and ensuring our customers are grinning from ear to ear. Be the voice of awesomeness! Answer customer bat-signals via phone, email, and chat faster than you can say "Holy customer satisfaction, Batman!" Channel your inner Sherlock Holmes to listen actively to customer concerns and crack the case with brilliant solutions (or call in backup when needed) Juggle orders, refunds, and exchanges with the precision of a circus performer – no dropping the ball allowed! Become a walking, talking encyclopedia of our products, services, and policies – impress your friends at parties! Play matchmaker between customers and their perfect solutions, creating long-lasting love affairs with our brand Chronicle your customer adventures in our CRM system – think of it as your superhero logbook Team up with other departments like the Avengers to tackle complex customer issues Crush performance metrics like a boss – think less "hold music" and more "happy dance" Level up your customer service skills through training – it's like XP for your career!
Requirements
- A silver tongue and golden pen – your communication skills are so good, even NAME} would be jealous!
- Ears like a bat and problem-solving skills that would make NAME} proud
- Tech-savvy enough to juggle CRM platforms and Microsoft Office like a digital circus performer
- Multitasking maestro who can keep cool under pressure – you're basically a cucumber in human form
- Customer service certification? That's like having a black belt in making people smile!
- Zen master levels of patience – you could teach a sloth how to slow down
- Attitude so positive, you make rainbows jealous and enthusiasm that could power a small city
- Flexibility to work various shifts, including weekends and holidays – because customer needs don't take vacations (but don't worry, you will!)
Responsibilities
- Answer customer bat-signals via phone, email, and chat
- Listen actively to customer concerns and crack the case with brilliant solutions
- Juggle orders, refunds, and exchanges
- Become a walking, talking encyclopedia of our products, services, and policies
- Play matchmaker between customers and their perfect solutions
- Chronicle your customer adventures in our CRM system
- Team up with other departments to tackle complex customer issues
- Crush performance metrics
- Level up your customer service skills through training
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
