Customer Service Rep
About The Position
If you like keeping orders organized and details accurate, this role involves managing orders, scheduling, and follow-through from start to finish. Why You'll Love Working with Us: Variety in the Work: No two days look the same, with a mix of projects, products, and customer needs. Client Diversity: Work with customers across different industries, each with unique goals and challenges. Supportive Team: Join a close-knit group that collaborates, helps each other, and values doing things right. Friendly Environment: Enjoy a workplace that's professional but approachable, where people like working together. Team Connection: Company luncheons throughout the year and a Christmas party help keep the culture connected and fun. DavCo Advertising is a full-service printing and promotional products company that creates strategic branding solutions, guided by faith-based values and a commitment to integrity, service, and excellence. We work with a wide range of clients and industries, combining creativity, precision, and teamwork in a close-knit environment.
Requirements
- At least 2 years of customer-facing experience (account management experience preferred)
- Holds a high school diploma.
- Comfortable using computers daily and proficient with Microsoft Outlook.
- Keeps orders, pricing, and customer files accurate and takes pride in doing the work right.
- Thinks through issues, looks for solutions, and manages responsibilities without constant oversight.
- Works clearly and professionally with customers, the sales team, vendors, and coworkers.
- Able to sit for most of the workday and lift or carry up to 30 lbs.
Nice To Haves
- Account management experience preferred
- Candidates with experience supporting orders, managing details, and working in a fast-paced, accuracy-driven environment are encouraged to apply.
Responsibilities
- Work with customers and the sales team by phone, email, and in person to understand needs and process orders accurately.
- Manage promotional and apparel orders from start to finish, coordinating with customers, vendors, and sales to keep everything on track.
- Enter orders, pricing, and job details carefully into order processing systems.
- Maintain organized and accurate customer files, estimates, and job records, following through on commitments and details.
- Communicate clearly with teammates, designers, and managers to keep work moving smoothly.
- Look for ways to improve quality or reduce costs for customers when possible.
- Handle questions or concerns about orders, billing, or products, and route issues to the appropriate person when needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Work environment built on integrity, respect, and accountability
- Team culture that values service, excellence, and doing the right thing even when it's inconvenient
- Opportunity to contribute ideas and improvements in a company that embraces innovation and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
