Customer Service Rep

Fontana Gruppo•Holly, MI

About The Position

At Acument Global Technologies, we count on our customer service department to interact professionally with our valued customers. We are looking for a highly skilled Customer Service Representative to join our team in Holly, MI. Customer Service Representatives are responsible for managing inbound and outbound phone calls, email requests, customer orders and any customer reported concerns with a friendly, helpful approach. The ideal candidate is a quick learner and natural problem solver who takes the initiative to resolve customer issues. The most successful representatives have the communication and interpersonal skills needed to provide support, actively listen, answer questions, and resolve matters in an efficient manner. Serving as the voice and face of our company, he or she will be integral to providing exceptional customer service to Acument’s customers.

Requirements

2+ years of automotive customer service experience
Analytical and problem solving skills
Strong organizational skills and attention to detail
Ability to take initiative and work with limited supervision
Ability to multi-task
Ability to work effectively with a team
Must have strong written and verbal communication skills
Must be proactive
Computer and phone skills

Responsibilities

Customer order accuracy
Clear, effective and timely communication with internal and external customers
Identify and address customer needs with the appropriate departments
Meet customer service department KPI’s
Perform assigned duties with minimal supervision
Recommend process improvements to promote increased efficiency
Enters manual customer orders into the MRP system and reviews data entry for accuracy.
Assures all forecasting for assigned customers is correct to support ordering and planning processes at our multiple manufacturing facilities.
Issue picklists on a daily basis for all shipments scheduled to pick up the next day.
Identify part shortages during the creation of the picklist and add them to the daily Shortage report.
Attend a daily meeting with the production control teams to review part shortages.
Ensure clear and timely communication with assigned customers via email / phone on inquires, orders, product quality, delivery, availability of product, credit hold status and any other issues or questions that may arise.
Responsible for communicating SOP and EOP customer requirements as well as preventing obsolete inventory.
Focus on KPI’s such as Premium Freight cost avoidance, Customer Service caused premium freight moves, facilitate converting manual release customers to EDI and tracking break-in quotes for Customer Demand variation.
Set up MRP system with the customer defined logistics routing information.
Review customer EDI error reports and work with sales coordinators to process the orders.
Be able to communicate effectively and work with multiple departments / facilities within the company