Customer Service Rep. (CSR)

TopBuild Corp.•Alexandria, VA

117d•$20 - $40•Onsite

About The Position

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. As a Customer Service Representative (CSR), you will be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support. This is an excellent opportunity for individuals looking to grow within a well-established organization. A background in industrial insulation, building materials, or the plumbing/HVAC industry is highly preferred.

Requirements

1–2 years of B2B sales or customer service experience, preferably in industrial distribution
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Strong communication, organizational, multitasking, and time management abilities
Excellent problem-solving and consultative skills
Self-motivated and able to thrive in a fast-paced, team-oriented environment
Basic math skills required – including addition, subtraction, multiplication, and division
Ability to work with fractions (e.g., measuring, converting, or reading fractional values)
Must be able to tolerate exposure to fiberglass insulation, including airborne particles—PPE (personal protective equipment) will be provided
Work is primarily in an office setting and in a non-climate-controlled warehouse
Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs
May be required to climb ladders or step stools to access product shelving
Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary)
Reasonable accommodations can be made to support individuals with disabilities in performing essential job functions

Nice To Haves

A background in industrial insulation, building materials, or the plumbing/HVAC industry is highly preferred.

Responsibilities

Build and maintain strong customer relationships via phone, email, fax, and in-person interactions
Receive and process sales calls, quote requests, and product orders through to delivery
Take ownership of customer inquiries and provide timely, effective solutions
Manage a high volume of customer inquiries while maintaining accuracy and professionalism
Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously
Quote, follow up, and track lost sales reports; expedite all customer orders and issues
Collaborate with outside sales, purchasing, billing, warehouse, and management teams
Maintain up-to-date knowledge of inventory levels, pricing, and product availability
Coordinate delivery logistics and trucking routes to meet customer expectations
Negotiate quotes and proposals with customers
Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team
Occasionally accompany sales representatives on client visits
Handle product returns in accordance with company policy
Arrange direct or expedited deliveries to resolve customer issues
Process credit card transactions
Assist with physical inventory and participate in regular cycle counts
Perform light warehouse duties including forklift operation, picking, and packing orders
Participate in special projects or tasks as assigned by management

Benefits

Competitive Compensation
Medical, Dental and Vision
Strive Wellness Program
401(k) Matching
Paid Holiday and Paid Time Off (PTO) for all positions
AssuredExcellence®: minimal to no cost medical care and prescription drugs
Flexible Spending Accounts (FSA): Healthcare and Dependent care
Health Spending Account (HSA): with employer contribution
Life & Disability Insurance
Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
Employee Referral Bonus
Paid Military Leave
Tuition Reimbursement
Length of Service Award