Customer Service Rep

Xceed Foodservice Group•Brea, CA

18d•Onsite

About The Position

Works as a liaison between the manufacturers and the distributors or the end customers to provide information in response to inquiries about products and services; place and invoice orders; and handle and resolve complaints.

Requirements

High School Diploma (or GED or High School Equivalence Certificate)
Associates Degree or commensurate experience (preferably in a Foodservice customer service role)
Customer and Personal Service - Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, punctuation, and grammar. Strong verbal and written communication skills.
Clerical - Knowledge of administrative and clerical procedures and systems such as Microsoft Office (excel word, etc), managing files and records, designing forms, and other office procedures and terminology.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Creative Thinking – Constantly determining ways to improve processes and procedures to enhance efficiency while reducing costs
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics - Using mathematics to solve problems.
Monitoring - Monitoring/Assessing performance of yourself to make improvements or take corrective action.
Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Speaking - Talking to others to convey information effectively.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Coordination - Adjusting actions in relation to others' actions.
Flexibility – Adjusting to the daily needs of the company; ability to adapt to change
Instructing - Teaching others how to do something.
Negotiation – Working with others to reconcile differences.
Relationship building – Establish and maintain interpersonal business relationships.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Time Management - Managing one's own time effectively.
Data entry software – GENWEB/AFS database Electronic mail software – Microsoft Outlook
Network conferencing software – Microsoft Teams; Zoom or Other
General Software programs - Microsoft Windows – Word, Excel et al
Standard Equipment - Office printer, copier, phone and fax machines
Contact with Others – verbal and written
Electronic Mail
Face-to-Face Discussions
Letters and Memos
Public Speaking
Telephone
Ability to be Assertive
Ability to lift up to 50 lbs
Twist, bend, lift occasionally
Occasionally may deal with unpleasant or angry people.
Problem resolution skills necessary
Ability to work with Supervisor guidance as well as working independently.
Importance of being exact or accurate, detail oriented.
Importance of repeating same tasks
Being able to manage both structured and unstructured work.
Time Pressure - must meet deadlines.
Interact with external customers.
Work with internal group or team
Looking for someone who is punctual, reliable and a team player.

Nice To Haves

Customer service: 3 years (Preferred)

Responsibilities

Place Orders via our database; confirmations
Reconcile/Invoice Orders
Troubleshoot shortages and other issues; Follow up through resolution.
Supply nutritionals, spec sheets, & new item forms
Calculations and data entry for monthly reconciliation-strong attention to detail (MS EXCEL skills required)
May do some work on Bids for schools, cruise lines, etc.
Provide all updates, notices & price lists to Distributor(s), sent out by the Manufacturer(s)
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, service accounts, and resolve issues. Build working relationship to support and strengthen sales reputation.
Performing general administrative activities such as filing, copying, faxing, answering phones, etc.
Backup peers during vacation, etc.