Customer Service Rep

Lincare • Texarkana, TX

121d

About The Position

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.

Requirements

• High school diploma or general education degree (GED)
• Related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Responsibilities

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
• Reads and analyzes documents such as patient orders
• Comprehends pharmacy prescription terminology
• Effectively communicates with coworkers and patients alike
• Helps with the training of employees
• Calculates figures and amounts in reference to frequency and doses dispensed
• Applies common sense understanding to carry out oral and written instructions

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED