Customer Service Rep

Lincare • Monroe, NC

104d

About The Position

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Requirements

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry required
• Must meet any licensing requirements necessary for specific location

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Reads and analyzes documents such as patient orders
• Comprehends pharmacy prescription terminology
• Effectively communicates with coworkers and patients alike
• Helps with the training of employees
• Calculates figures and amounts in reference to frequency and doses dispensed
• Applies common sense understanding to carry out oral and written instructions

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED