Customer Service Rep

Expressway • Brandon, SD

415d

About The Position

The Customer Service Representative at ExpressWay in Brandon, SD is responsible for ensuring efficient store operations during assigned shifts while providing excellent customer service. This part-time position involves various tasks including running the register, stocking shelves, and maintaining store cleanliness, all while adhering to company policies and regulations.

Requirements

• Ability to speak, read, and understand written and spoken English at the eighth-grade level.
• Ability to perform basic arithmetic calculations for making change and completing shift reports.
• Sufficient visual acuity to check identification and process money orders.
• Ability to read and understand instructions for operating electronic cash registers and other equipment.
• Ability to lift up to 25 lbs regularly.
• Ability to stock shelves and coolers, and perform cleaning tasks that require climbing, reaching, stooping, bending, kneeling, and crawling.
• Ability to tolerate exposure to gasoline fumes and cleaning products.
• Ability to work in cooler temperatures of 35 degrees for up to 20 minutes and in freezer temperatures of 20 degrees for up to 3 minutes.
• Ability to stand for long periods, possibly nine or more hours, and work alone.
• Must have a valid driver's license.

Responsibilities

• Greet and thank every customer.
• Observe shift operating hours as assigned.
• Report to work on time for scheduled shifts.
• Perform daily tasks including running the register, stocking shelves, and cleaning.
• Adhere to all City, County, and State regulations, policies, laws, and ordinances.
• Provide each customer with prompt and courteous service.
• Stay current with Company Price Book, Training Manuals, and Employee Bulletins.
• Comply with all safety requirements.
• Notify management of all sales, cash, or operation discrepancies.
• Prepare a shift-change report at the completion of each shift.
• Document all hours worked on the approved time card and sign to verify accuracy.
• Notify management of any discrepancies during assigned shift or cash over/short conditions.
• Assure proper sale and accounting for money orders and lottery ticket sales.
• Ring all sales as per Company policy and provide customers with receipts.
• Accurately post price adjustments, store use of merchandise, voids, and write-offs.
• Notify management of any personnel situations or policy violations.
• Assist with controlling inventory during assigned shift.
• Follow Company policy regarding cash in the register and safe security measures.
• Protect company assets with honesty.
• Keep coolers, drink boxes, and store shelves fully stocked and fronted.
• Clean and maintain equipment and prepare high-margin products as directed.
• Use correct pricing for all merchandise.
• Maintain clean store floors and check refrigeration equipment performance.
• Clean windows, floors, shelving, counters, gas pumps, and front of store regularly.
• Empty trash as needed and clean restroom areas as assigned.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED