Customer Service Rep

Kerr Concentrates • Salem, OR

414d • $48,300 - $64,433

About The Position

The Customer Service Representative at Kerr Concentrates, Inc. plays a crucial role in ensuring customer satisfaction by managing orders, coordinating logistics, and maintaining accurate records. This position requires effective communication and collaboration with various departments to meet customer expectations and fulfill orders accurately and timely.

Requirements

• Experience with SAP or use of other comparable ERP/accounting software.
• Experience in industrial food manufacturing.
• Experience in freight and logistics.
• Ability to handle repetitive functions within the job.
• Ability to handle quickly changing priorities with grace and aplomb.
• Excellent people and communication skills.
• Good prioritization skills to keep on top of numerous calls and e-mails related to customer orders.
• Basic math including common fractions and decimals.
• Ability to compute rates, ratios, and percentages.
• Proficiency in MS Word, Excel, Outlook.
• Ability to speak, read, write, and comprehend English.

Nice To Haves

• Drive to regularly identify areas that can be improved and constructively propose new solutions that increase value and improve business performance.
• Ability to push to continually drive personal and organizational results, take educated risks on business opportunities, and benchmark external best practices to outperform the competition.
• Proactively seek to improve knowledge of our customers, their markets, and business to ensure plan delivery.
• Challenge the status quo and promote bold thinking to create value.

Responsibilities

• Answer customer calls and emails, process orders and arrange transportation for the orders.
• Maintain orders in SAP or other systems.
• Coordinate with Materials Management and Quality Assurance to ensure timely and accurate fulfillment of orders.
• Post customer shipments daily to ensure timely invoicing.
• Ensure customer pricing is accurate.
• Utilize company records and systems to maintain pricing contract matrices.
• Read to interpret customer-related documents and discern customer expectations and requirements from a variety of sources, both verbal and written.
• Review freight invoices for accuracy.
• Follow up and follow through on all customer inquiries, orders, and complaints.
• Cross-train as necessary to support department needs.
• Make independent decisions within the operating procedures at Kerr by Ingredion.
• Meet progressive productivity requirements with consistent accuracy and attention to detail.
• Communicate by phone, email, or in person with customers and others in a consistently professional and courteous manner.
• Promote and maintain communication between Production, Sales, Quality Control, and Shipping staff to ensure that detailed customer requirements are met.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: Associate degree