This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Reads and analyzes documents such as patient orders
Comprehends pharmacy prescription terminology
Effectively communicates with coworkers and patients alike
Helps with the training of employees
Calculates figures and amounts in reference to frequency and doses dispensed
Applies common sense understanding to carry out oral and written instructions
High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
Computer entry required
Must meet any licensing requirements necessary for specific location