Customer Service Rep

Afl • Duncan, SC

405d

About The Position

The Customer Service Representative at AFL is responsible for assisting customers and agents throughout the sales process for fiber optic products. This role involves managing quotes, orders, shipments, and customer complaints while ensuring adherence to company procedures and maintaining high-quality service. The position requires effective communication and collaboration with various departments to resolve issues and support customer needs.

Requirements

• Bachelor's degree in Business or Communications preferred or equivalent experience.
• 1-2 years of manufacturing customer service experience preferred, or demonstrated initiative and desire to grow.
• Intermediate user of MS Office required.
• Experience with Oracle and/or customer relationship management software preferred.

Nice To Haves

• Experience in a manufacturing environment.
• Strong problem-solving skills.

Responsibilities

• Responds to Request For Quote (RFQ) and market leads, including qualification of market leads and obtaining pricing and lead-time.
• Analyzes quotes to identify additional sales opportunities and solicits feedback.
• Processes customer purchase orders and change orders, ensuring accuracy and resolving discrepancies.
• Manages customers' open orders and communicates status or issues to customers.
• Liaises with manufacturing and commercial departments to gather information and resolve issues.
• Files and maintains RFQ, quotation, customer purchase orders, and sales order acknowledgments.
• Assists customers with additional information requirements, including tracking information and product literature.
• Submits customer complaints and assists in problem-solving efforts.
• Processes Return Material Authorization (RMA) requests and monitors communications involved.
• Supports resolution of Accounts Receivable issues with customers, working with management as needed.
• Issues manual credits and invoices, ensuring proper documentation and approval.
• Monitors customer accounts to understand issues and trends in the customer-supplier relationship.

Benefits

• Hybrid office schedule for qualifying employees.
• Flexible time off policy.
• 401K company match (up to 4% dollar for dollar).
• Professional development, training, and tuition reimbursement programs.
• Excellent medical, dental, vision, and life insurance policy options.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees