Customer Service Rep

American Homepatient • Killeen, TX

398d

About The Position

The Customer Service Representative (CSR) role at American HomePatient involves working directly with medical professionals and patients to facilitate effective patient care. The position emphasizes advocacy for chronic patients and aims to provide outcome-based solutions while fostering a culture of success and promotion within the organization.

Requirements

• High school diploma or GED preferred.
• Proven work experience required.
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
• Multitasking capabilities.
• Computer and technological literacy.
• Positive and professional personal image.

Responsibilities

• Provide outcome-based solutions for physician referral sources and existing patient population.
• Submit new orders and monitor their completion, from initiation to setup, working closely with clinical, sales, and service departments.
• Prepare and analyze the billing and setup paperwork for patient services.
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via appropriate departments.
• Recommend potential products or services to management by collecting patient information and analyzing customer needs.
• Actively participate in the training of new customer service and sales personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees