Customer Service Rep
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About The Position
The Customer Service Representative at the Metropolitan Tulsa Transit Authority plays a crucial role in ensuring that customers receive timely and accurate information regarding transit services. This position requires answering incoming telephone calls promptly and professionally, as well as responding to customer inquiries through outbound calls and emails as necessary. The representative must be knowledgeable about the geographic area of Tulsa and its surrounding cities, including streets and addresses, to provide effective assistance to passengers. In addition to handling calls, the representative is expected to maintain a clean and organized work environment, adhere to MetroLink Tulsa policies and procedures, and efficiently manage the volume of calls received. The role involves providing bus route service information, confirming ride request details with callers, and documenting customer complaints while offering appropriate solutions. The representative must also educate callers about the transit system's operating parameters, services, and available tools, ensuring that passengers are well-informed about their options. This position is essential for maintaining high standards of customer service and professionalism, as representatives are often the first point of contact for passengers. The role may require working on scheduled holidays, and the representative must report to work regularly and on time. Overall, the Customer Service Representative is vital in fostering a positive experience for all transit users.
