Customer Service Rep - WFH

Spade Recruiting • Tucson, AZ

123d

About The Position

This is more than a work-from-home job—it’s the chance to build a career that truly matters. You’ll be working directly with union members who request information about their benefits, guiding them through their options, and making sure they feel supported every step of the way. Day-to-day, you’ll connect with members over phone or video calls, schedule appointments, walk them through their benefit programs, complete follow-up paperwork, and ensure accuracy with quality checks. Every interaction is important—because the benefits you explain directly impact families’ financial security and well-being.

Requirements

• Strong communication skills
• Genuine drive to help others
• Solid organizational and time-management habits
• High school diploma (college or additional education is a plus)

Nice To Haves

• Experience in customer-facing roles (such as service, retail, or sales)

Responsibilities

• Connect with members over phone or video calls
• Schedule appointments with union members
• Guide members through their benefit programs
• Complete follow-up paperwork
• Ensure accuracy with quality checks

Benefits

• Weekly pay with additional bonuses (first-year average ~$55K)
• Clear path toward leadership and career growth
• Set a schedule that works for you
• 100% virtual position with full digital support
• Residual income through policy renewals
• Comprehensive health coverage available
• One-on-one coaching, not just a manual
• Annual company trips to top destinations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees