Customer Service Rep - WFH

Spade Recruiting • Atlanta, GA

115d

About The Position

This isn’t just another work-from-home job—it’s an opportunity to build a meaningful career helping people. You’ll be connecting with union members who ask about their benefits, making sure they understand their options, and guiding them through the process in a clear and supportive way. Your day will include conversations with members over the phone or video, scheduling appointments, walking them through benefit programs, and following up with the right paperwork and quality checks. Every interaction matters—because for the families you’re helping, the benefits you explain make a real difference.

Requirements

• Great communication skills and a genuine desire to help people
• Strong organizational habits and time management skills
• High school diploma required
• Customer-facing experience (like service or retail) is a bonus, but not required

Nice To Haves

• College or higher education

Responsibilities

• Connect with union members to discuss their benefits
• Ensure members understand their options
• Guide members through the benefits process
• Schedule appointments with members
• Follow up with necessary paperwork and quality checks

Benefits

• Weekly pay plus performance bonuses (first-year average ~$55K)
• Leadership and advancement opportunities
• Flexible scheduling
• 100% remote role with full digital support
• Build long-term financial stability with renewals
• Comprehensive benefits package
• One-on-one training and mentorship
• Annual company trips to exciting destinations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees