Customer Service Rep/Teller - Full-Time 35-40 hrs/wk

Bank of the Pacific•Hoquiam, WA

29d•$18 - $23

About The Position

Customer Service Rep/Teller is responsible for serving customers, performing account related transactions or maintenance and supporting branch functions. CSR's contribute to The Bank's success by delivering outstanding customer service, achieving individual goals and supporting team members. Processes a variety of customer account transactions, quickly, accurately and confidentially. Provides an exceptional banking experience to our customers by building relationships. Greets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions. Deliver outstanding service in all aspects of your daily tasks. Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned. Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures. Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures) Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary. Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds Identify fraudulent activity Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures) Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner. Provides an extraordinary customer experience Complies with bank operations and security procedures in accordance with policy and standards.

Requirements

High School diploma or equivalent
Ability to work in a fast-paced cash handling environment
Maintain a professional demeanor at all times
Effective verbal and written communication skills; proper phone and email etiquette
Ability to work effectively as part of a team
Build relationships with customers and internal teammates
Basic math skills
Possess general computer knowledge, able to navigate menu operated systems
Keyboarding skills
Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 20lbs.
Ability to effectively discern information and formulate appropriate action
Ability to sit or stand for extended periods of time
Ability to reach, squat, bend, and manually manipulate standard office equipment
Ability to think critically and provide appropriate solutions

Nice To Haves

Experience in a customer service work environment preferred
Prior cash handling experience preferred

Responsibilities

Serving customers
Performing account related transactions or maintenance
Supporting branch functions
Delivering outstanding customer service
Achieving individual goals
Supporting team members
Processing a variety of customer account transactions, quickly, accurately and confidentially
Building relationships
Greeting customers
Ascertaining customers' needs
Directing customers to the appropriate branch representative
Informing clients of new services and product promotions
Assisting customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned
Maintaining and reconciling a cash drawer, adhering to Bank cash handling & security policies and procedures
Balancing ATM
Processing night drop
Balancing negotiable instruments
Processing returned mail
Balancing credit card machine
Monitoring lobby rate sheets and brochures
Researching and resolving customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary
Ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds
Identifying fraudulent activity
Referring basic bank products to the appropriate business partner
Complying with bank operations and security procedures in accordance with policy and standards

Benefits

CSR Salary range is $18.00 to $20.00 per hour.
CSR II Salary range is $19.00 to $21.00 per hour.
CSR III Salary range is $21.00 to $23.00 per hour.
Eligible to participate in annual incentive plan.
Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
Wellness Dollars up to $500 per year.
Weekend Wellness Hours, up to 4 per quarter.
Paid Birthday and Anniversary Holiday
11 paid Holidays per Year
Sick Leave Time - Earn up to 8 days each Year
Vacation - 12 days each Year (first year adjusted based on hire)
Vacation Purchase Plan
Tuition Reimbursement
Employee Banking Privileges and Special Loan Features.