First Virginia Community Bank-posted 4 months ago
Springfield, VA

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts in supporting our employees to be successful is one of our most important responsibilities. We believe that in order to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, then join us at FVCbank. The primary role of the Customer Service Representative (CSR)/Teller is responsible for the delivery of bank products and services to consumers and small businesses. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures.

  • Provides customers with excellent service, including greeting customers by name and building a rapport with customers that generates customer loyalty.
  • Provides sales assistance to walk in customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs.
  • Supports branch in achieving its sales and customer retention goals.
  • Ensures compliance with operational, security and audit procedures, preventing fraud and protecting customer assets.
  • Processes daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc.
  • Complete all facets of branch opening and closing procedures, teller balancing functions, vault and balancing procedures under bank dual control policies and procedures, maintain branch activity logs for BSA reporting, monetary instruments and currency In/Out as well as generating CTRs as required.
  • Additional duties assigned as needed.
  • High school diploma or GED
  • 6 months prior banking experience, account openings / platform experience
  • Ability to focus on task and be detail oriented
  • Positive attitude
  • Computer skills
  • Strong analytical skills
  • Excellent written and verbal skills
  • Prior sales experience
  • Mathematical skills
  • Strong relationship builder
  • $500 SIGN-ON BONUS PAID UPON SUCCESSFUL COMPLETION OF 120 DAYS
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