Customer Service Rep - Support Team Member

Parker • Woburn, MA

92d • $21 - $36

About The Position

This position works both independently and as a team as the primary point of contact to Chomerics' customer base. This position provides support for a variety of customer needs within multiple industrial markets by performing contract review, booking orders following established processes to meet customer expectations and handling customer inquiries. Accuracy and speed in communication to customer, sales, teammates, and cross functional departments is the key aspect of this role. It is critical a person in this role be comfortable interacting with customers & business team members in person, online and in person.

Requirements

• Must possess High School diploma or General Education Degree (GED). Associate degree preferred.
• Must be a US Citizen or US Permanent resident.
• Minimum of 2 years customer service experience required, preferably in a business 2 business environment.
• Possess analytical and technical skills required to understand business practices and processes, especially with multiple software systems.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.
• Ability to work in a goal-oriented, High-Performance Team environment.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer's expectations.
• Clarifies any questions with customer prior to order booking.
• Monitor and manage customer portals.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs.
• Maintain constant communication with customers.
• Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company.
• Other duties may be assigned.

Benefits

• Competitive Compensation Pay Range: $21.69/hr to $36.15/hr
• Participation in Annual Incentive Program
• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED