Customer Service Rep - Supply Chain

Savage Arms • Suffield, CT

6h • Onsite

About The Position

Under general supervision, The Customer Service Representative is responsible for supporting and providing a high level of customer service for all Domestic dealer accounts, including national and key accounts. This role works closely with sales representatives, customers, and end consumers to ensure timely processing of purchase orders, return authorizations, and credits. The Customer Service Representative will also collaborate closely with the supply chain team to ensure that customer needs are met in a timely manner. This position requires splitting work hours between multiple locations (Westfield, MA & Suffield, CT), with location schedules determined by business demands.

Requirements

• Bachelor’s degree in Business Administration or equivalent
• 1-3 years’ experience in sales and/or support environment
• Strong verbal and written communication and interpersonal skills
• Prior experience working with Microsoft Office products

Nice To Haves

• Knowledge of outdoor products and industry preferred
• EDI knowledge a plus

Responsibilities

• Order entry for sales orders
• Return authorization entry and routing for approvals
• Manage EDI batches for timely processing of purchase orders
• Processing credits in a timely manner for customers
• Direct communication with our account base to deliver highest level of customer service possible
• Manage pending order report to facilitate timely release of orders for shipping
• Ad Hoc reporting as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level