Customer Service Rep - Supply Chain, Full-time, Day

RWJBarnabas Health • Oceanport, NJ

408d

About The Position

The Customer Service Representative (CSR) in the Supply Chain department at RWJBarnabas Health serves as the primary contact for facilities, affiliates, and vendors, providing essential support throughout the requisition to check process. This role involves managing communications, resolving inquiries, and ensuring adherence to departmental performance standards while maintaining effective relationships with various stakeholders.

Requirements

• High school diploma or GED required.
• Two years of purchasing or accounts payable experience.
• Strong proficiency in Microsoft Office applications, especially Excel.
• Ability to perform basic mathematical calculations and reconcile figures.
• Good communication skills, both written and verbal.

Nice To Haves

• Experience with PeopleSoft is preferred.
• Customer Service experience is a plus.
• Associates degree preferred.

Responsibilities

• Answer and log all incoming communications via telephone and email.
• Research and resolve inquiries while maintaining adherence to department key performance indicators.
• Manage and reconcile vendor statements and various reports to avoid credit holds.
• Communicate with Accounts Payable, Purchasing, and Cash Management on vendor issues.
• Demonstrate competencies in the Accounts Payable and Purchasing modules, policies, and practices.
• Conduct research, escalate, assign, and resolve daily inquiries, completing and following up on open tickets within an established time-frame.
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies.
• Notify Customer Service leadership of any unresolved issues and request assistance as necessary.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED